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Inc. Magazine Names Unisource National Lender Services as One of the Top Ten Companies Using Technology to Disrupt the Lending Industry
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Copyrights © 2017 - Unisource National Lender Services - All Rights Reserved.
policies@unisourcejv.com
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management@unisourcejv.com
WE ARE HERE TO HELP
sales@unisourcejv.com
WE ARE HERE TO HELP
CONTACT US
CONTACT US
We are here to help you with any assistance that you may need. Below is a list of our offices and departments
IRVINE- NATIONAL PRODUCTION CENTER
Unisource National Lender Services – Centralized Processing
2600 Michelson Drive, Suite 200
Irvine, CA 92612
Tel: 949-222-9090
For questions relating to final title policies: policies@unisourcejv.com
For general inquiries: management@unisourcejv.com
Los Angeles – National Sales and Marketing center
Unisource National Lender Services
10250 Constellation Boulevard, Suite 1620
Los Angeles CA 90067
Tel: 310-273-4999
For questions relating to sales matters: sales@unisourcejv.com
Unisource Title Company, Inc. - (California)
2530 Red Hill Avenue, Suite 110
Santa Ana, CA 92705
Tel: 949-222-9090
Unisource Information Services of Texas, LLC - (Texas)
1800 Preston Park Boulevard, Suite 119
Plano, TX 75093
Tel: 949-222-9090
Unisource National Lender Services West, LLC - (Nevada)
3150 Soft Breezes Drive, Suite 2219
Las Vegas, NV 89128
Tel: 949-222-9090
Unisource National Lender Services of Alabama, LLC - (Alabama)
102 Castle Drive, Suite 37
Dothan, AL 36303
Tel: 949-222-9090
Unisource Escrow of Washington, inc. (Washington)
6027 44th Lane NW
Olympia, WA 98502
Tel: 949-222-9090
Unisource Information Services of Arkansas, LLC - (Arkansas)
1111 South Bowman Road, Suite B-4
Little Rock , AR 72211
Tel: 949-222-9090
CUSTOM PROGRAMMING AND TECHNOLOGY SERVICES
CUSTOM PROGRAMMING AND TECHNOLOGY SERVICES
Unisource understands the important role technology plays in
our industry. With an in-house development team of programming experts,
Unisource provides a consultative approach to our clients for custom technology
solutions. Recognizing each client has individual operational requirements, our
unique custom programming abilities allows us to drastically streamline and
automate the loan process and provide automated compliance tools to eliminate
tolerance cures.
Some examples of what we have been able to accomplish include.
Able to integrate with any commercially available or proprietary based Loan Origination System (LOS) to automate the ordering of title/escrow services and GFE fees uploads directly into the Consumer Disclosure (CD) form.
Guaranteed elimination of all title and escrow tolerance cures by integrating Unisource’s proprietary built nationwide GFE calculator- directly into any LOS software.
Uploading title and escrow documents directly back into your loan origination system.
Built custom rules to automatically re-disclose fees when a change of circumstance takes place.
Built a variety of custom reporting modules for instant access to information.
JOINT VENTURE/AFFILIATED RELATIONSHIP
JOINT VENTURE/AFFILIATED RELATIONSHIP
Unisource has built strategic alliances with some of
the most recognized national mortgage lenders to develop the ultimate affiliated
relationships and joint venture solutions. By partnering with the market leader
in affiliated relationships with the experience and financial strength in
developing custom partnerships, your organization can expect the highest level
of performance, friendly professionalism and responsiveness.
Our centralized processing platform utilizes an advanced national
infrastructure, economies of scale and expert management oversight to deliver
high levels of profitability. Our dedicated team of knowledgeable national
customer service agents will deliver unmatched industry service levels to each
individual partners requirements.
All our processes are carefully established with the regulatory expertise to meet all federal, state and Consumer Financial Protection Bureau (CFPB)
regulations to ensure that each entity is managed accordingly.
For any inquiries or information relating to establishing an affiliated
relationship with Unisource, please contact your local sales representative or
our national sales center at 310-273-4999.
NATIONAL ESCROW SERVICES
NATIONAL ESCROW SERVICES
Unisource provides national escrow services for both
refinance and purchase transactions across all 50 states. Utilizing the latest
cutting edge proprietary built technology allows us to streamline and highly
automate the loan process to efficiently close your transaction on time. Our
centralized platform allows us to provide unmatched service levels customized to
your exact requirements.
We understand that each lender has specific operational guidelines and our team
understands what it takes to get the job done correctly the first time around.
UNISOURCE NATIONAL LENDER SERVICES
UNISOURCE COVERAGE MAP
STATES OF SERVICE
Red States: Licensed to conduct Title Insurance and Escrow services
Blue States: Direct Operations for Escrow Services
NATIONAL TITLE INSURANCE SERVICES
NATIONAL TITLE INSURANCE SERVICES
Unisource’s National Reach with direct operations in 42 states with the ability to handle all 50, allows us to provide mortgage lenders and financial institutions of all sizes with a variety of title insurance products. This includes Full ALTA reports, short form or extended policies.
ABOUT COMPANY
ABOUT COMPANY
Unisource National Lender Services is a national provider of title insurance and escrow related services to national and regional financial intuitions. Utilizing the most advanced proprietary technologies, we help our clients to automate and streamline their operational and sales processes.
We understand that each client has individual requirements regarding how they conduct their business, therefore at Unisource, we customize our technology and customer service solutions based on the individual clients’ requirements. At Unisource there is no “one solution fits all” package.
As an industry leader with the vision to provide innovative solutions, we look forward to the opportunity of working with our clients to help them succeed.
LEARN MORE
LEARN MORE
BLOG
BLOG
Santa Ana -National Production Center
Unisource National Lender Services – Centralized processing 2530 Red Hill Avenue, Suite 110 Santa Ana, CA 92705
Read More. .
PROPERTY REPORTS (HELOC)
PROPERTY REPROTS (HELOC)
For financial institutions providing second lien position products, Unisource offers a non-insured or insured Property Report product. This service provides recorded deed information, tax information, mortgages, judgements, liens and all other items filed against the property under the current owner.
DEFAULT TITLE SERVICES
DEFAULT TITLE SERVICES
Unisource’s team of experienced professionals can help with the challenges that you face with REO properties. Our team understands and works around your specific needs to provide customized solutions for full title insurance and escrow services relating to REO products.
For more information on Unisource’s Default services, please contact your sales representative or e-mail us at sales@unisourcejv.com
COMMERCIAL SERVICES
COMMERCIAL SERVICES
For Financial institutions providing commercial loan services, Unisource provides a one-stop national solution for commercial title insurance and escrow services. Based in Los Angeles, our team of expert commercial escrow officers and legal counsel provide solutions to close your transaction.
TITLE ONLY SERVICES
TITLE ONLY SERVICES
For title or escrow companies looking to process their own escrow transactions in states where they are not licensed to conduct business for title insurance, Unisource provides a sub-escrow service. This process allows the client to control the service levels of escrow and maintain their own client relationship while utilizing Unisource as the vendor for title only services. Unisource would be involved for providing the title insurance report, clearing potential title clouds and handling and disbursing funds on a timely basis.
For more information on Title only services, please contact your sales representative or e-mail us at sales@unisourcejv.com
*Client is responsible to ensure that they meet specific state requirements to handle their own escrow transactions.
PRIVACY POLICY
PRIVACY POLICY
Title V of the Gramm-Leach-Bliley Act (GLBA) generally prohibits any financial institution, directly or through its affiliates, from sharing nonpublic personal information about you with a nonaffiliated third party unless the institution provides you with a notice of its privacy policies and practices, such as the type of information that it collects about you and the categories of persons or entities to whom it may be disclosed. In compliance with the GLBA, we are providing you with this document, which notifies you of the privacy policies of Unisource National Lender Services, LLC, its affiliated companies and subsidiaries ("Unisource").
Unisource collects various types of information about you during the normal course of offering and providing our products and services. The types of nonpublic personal information which may be collected from you during the process of fulfilling an order or service include:
Information we receive from you or your lender, broker or other real estate professional on applications, contracts and other forms, such as your name, street address, email addresses, telephone numbers, social security number(s);
Information we receive from consumer reporting agencies and other sources, such as your credit bureau report and other information relating to your credit worthiness;
Information that we receive from individuals and institutions that may or may not be a party in your transaction, such as lenders, attorneys, real estate brokers, insurance companies, inspection services and your creditors. This information may include appraisals, credit reports, land surveys, inspection reports, credit statements, account payoff information, judgment or lien information, and other information that may disclose your financial assets or obligations, account balances and credit account numbers
We may use the information you provide about yourself to act upon orders placed with Unisource for our products and services, which may include sharing your information with service providers who may participate in the fulfillment of an order for a product or service, such as a title insurer, a notary, a title abstractor or a closing attorney. We may disclose any of the above information that we collect about our customers or former customers to our affiliates or to nonaffiliated third parties as permitted by law. We do not disclose any nonpublic personal information about you with anyone for any purpose that is not specifically permitted by law. We use our best efforts to restrict access to nonpublic personal information about you to those employees who need to know that information in order to provide products or services to you.
COMPLAINT POLICY
COMPLAINT POLICY
The definition of the term complaint is defined under the Complaint Resolution Policy as an expression of dissatisfaction or concern expressed by a client or customer regarding the services, operating procedures, staff, vendors, or complaint handling process.
1.
Each complaint received is directed to the Director of Operations who completes a Complaint Intake form that includes:
Date of complaint;
Contact information of the consumer or person making the complaint;
File number; name and /or policy number;
Brief description of the complaint;
Brief description of the resolution requested;
Amount of fees associated with the transaction (if complaint is related to fees);
Employee assigned to;
Summary of Resolution;
2.
The Director of Operations also logs all complaints on the Company's Consumer Complaint Log which is used to identify open complaints.
3.
The Director of Operations assigns an employee to investigate and resolve each complaint within 24 hours of receipt.
4.
The designated employee is provided with a copy of the Complaint Intake Form.
5.
The designated employee locates the relevant file(s); reviews the relevant documentation; etermines a proper resolution and carries out the action(s) necessary to resolve the complaint.
6.
In the event that the employee is unable to resolve the complaint to the customer's satisfaction,the Director of Operations will review the matter and re-assign it or assume the responsibility.
7.
Upon resolution of the complaint (or inability to resolve), the employee completes the Summary of Resolution section of the Intake Form and returns it along with the supporting documentation, if any, to the Director of Operations.
8.
Complaint records are retained for a period of 5 years.
Unisource is dedicated to providing excellent client satisfaction and customer service. In an effort to ensure that complaints are addressed as efficiently and effectively as possible, the Company records all complaints and tracks them. Lenders will be permitted to see complaint records related to their loans.
All complaints received by the Company are logged on the Company's Consumer Complaint Log which is used to track the status of each complaint. The Log is maintained by the Director of Operations.